Jaggi Cabs - Shipping and Delivery Policy
At Jaggi Cabs, we are committed to providing you with reliable and efficient taxi services. As a service provider, our "shipping and delivery" refers to the process of booking a ride and getting you to your destination safely and on time. This policy outlines the key aspects of our service delivery.
1. Booking Process:
- Booking Methods: You can book a Jaggi Cab through our mobile application (available on Android), our website (www.jaggicabs.com), or by calling our customer support hotline at +919627110617.
- Information Required: When booking, you will need to provide accurate details such as your pickup location, destination, preferred vehicle type (if applicable), and contact information.
- Booking Confirmation: Upon successful booking, you will receive a confirmation message via SMS or in-app notification, which will include details such as your booking ID, driver details, vehicle number, and estimated time of arrival (ETA).
- Booking Modifications and Cancellations:
- Modifications to your booking (e.g., changing destination) may be possible depending on the circumstances. Please contact our customer support as soon as possible.
- Cancellations are allowed, but may be subject to a cancellation fee depending on the time of cancellation relative to the scheduled pickup time. Details of our cancellation policy will be available within the app and on our website.
2. Service Delivery (The Ride):
- Driver Arrival: Our drivers will aim to arrive at your pickup location within the estimated time frame provided during booking. Factors like traffic and unforeseen circumstances may affect the arrival time. You can track your driver's location in real-time through our app.
- Verification: For security purposes, please verify the driver's identity and the vehicle number against the details provided in your booking confirmation before commencing your ride.
- Route and Navigation: Our drivers will typically use navigation systems to find the most efficient route to your destination. If you have a preferred route, please inform the driver at the beginning of the journey.
- Safety and Comfort: Your safety and comfort are our top priorities. All our drivers are trained professionals, and our vehicles are regularly maintained. Please adhere to the driver's instructions and all applicable traffic regulations.
- Feedback: We encourage you to provide feedback on your ride experience through our app or website. This helps us improve our services.
3. Payment:
- Payment Methods: Jaggi Cabs accepts various payment methods, including cash, credit/debit cards, digital wallets, and in-app payment options. You can select your preferred payment method when booking or at the end of your ride.
- Fares: Fares are calculated based on factors such as distance traveled, time taken, and any applicable surcharges (e.g., peak hours, night charges). The fare estimate will be provided during booking, and the final fare will be displayed at the end of the ride.
- Receipts: You will receive an electronic receipt via email or through our app after the completion of your ride.
4. Issues and Support:
- Lost and Found: If you leave any belongings in the taxi, please contact our customer support as soon as possible with details of your ride. We will do our best to assist you in recovering your items.
- Complaints and Concerns: If you have any complaints or concerns regarding your ride experience, please contact our customer support team. We will investigate the matter and take appropriate action.
5. Service Area:
- Jaggi Cabs currently operates within Indore and surrounding areas. Please check our app or website for the latest information on our service areas.
6. Changes to this Policy:
Jaggi Cabs reserves the right to modify this Shipping and Delivery Policy at any time. Any changes will be posted on our website and app, and will be effective immediately.
Contact Us:
If you have any questions or require further clarification regarding this policy, please contact us at:
This policy is effective as of March 20, 2024.
